Shipping Policy
Shipping Policy
Last updated: {Novembor-2025}
Thank you for shopping with SmartCharge Dock.
We aim to deliver your order quickly and safely.
📦 Order Processing Time
- All orders are processed within 1–2 business days.
- Orders placed after 5 PM will be processed on the next business day.
- You will receive an email/SMS confirmation as soon as your order is shipped.
🚚 Shipping Partners
We ship through trusted courier partners such as:
- Delhivery
- Bluedart
- DTDC
- Xpressbees
- Shiprocket network partners
Tracking details will be shared as soon as your order is dispatched.
🇮🇳 Delivery Time (India Only)
Delivery time depends on your location:
- Metro Cities: 3–5 business days
- Tier 2 & Tier 3 Cities: 5–7 business days
- Remote / Village Areas: 7–10 business days
💰 Shipping Charges
- Free shipping for all prepaid orders.
- COD charges (if applicable) will be shown during checkout.
📍 Order Tracking
Once shipped, you will receive:
- Tracking link via email
- Tracking link via SMS
- You can also check status using “Track Order” option on our website.
🏠 Failed Delivery / Wrong Address
If the courier is unable to deliver:
- They will attempt delivery 2–3 times
- If still unsuccessful, the package will be returned to us
- You can request a re-shipment by paying re-delivery charges
Make sure your address, phone number, and pin code are correct.
📪 Delivery Delays
Delivery may be delayed due to:
- Weather conditions
- Logistics delays
- Festivals/public holidays
- Local restrictions
We will keep you updated in such cases.
📞 Support
If you have any questions about your shipment, feel free to contact us:
Email: info@smartchargedock.com
WhatsApp: +91 84900 30400